ebobet Privacy Policy and Your Data Protection Rights

This page describes what we collect when you use ebobet and how we keep that data protected. We process your information to verify your identity, process payments through local channels like DANA, e-wallet, mobile banking, and bank transfers to local payment, online payment, e-wallet, and mobile banking, handle your account, and comply with applicable law. We treat your personal data with care because we understand it is sensitive and you trust us with it.

We operate ebobet in supported Indonesian jurisdictions. This means we collect and process data in line with regulations that apply where you are located—whether that is Jakarta, Surabaya, Bandung, Medan, or Semarang. Our servers may sit outside your jurisdiction, but we encrypt your data in transit and at rest, and we limit access to staff who need it to run the platform.

This policy covers account creation, gameplay, payments, withdrawals, customer support, and our use of cookies. If you have questions after reading this page, our support team can help during business hours via live chat or email.

What We Collect and How We Use It on ebobet

Account and Identity Data

When you create an account on ebobet, we ask for your full name, email address, phone number, and date of birth. We also require identity verification through a photo of your national ID (KTP) or passport, along with a selfie to confirm that the document belongs to you. We collect this information to verify your identity, comply with local gaming law, and prevent fraud. We keep identity documents encrypted and separate from your general account data.

Payment Information

We process deposits and withdrawals through nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet e-wallet systems, plus direct bank transfers to mobile banking, local payment, online payment, and e-wallet. We do not store your full payment card numbers or bank account details ourselves—instead, we tokenise them so that only a reference code sits in our database. Payment processors handle the sensitive financial data directly. We record transaction history on ebobet so you can review your deposit and withdrawal activity at any time.

Game and Account Activity

We log every game round you play on ebobet—the game you chose, the amount wagered, the result, and the timestamp. We keep this data so we can honour withdrawal requests fairly, investigate disputes, and help our support team answer questions about your account. We also track your login times and device information (browser, operating system, IP address) to detect unusual account activity and protect you from unauthorised access.

Customer Support Communications

When you contact our support team via live chat, email, or phone, we retain a record of that conversation. We use these records to resolve your issue, train our staff, and detect patterns that help us improve ebobet. We keep support tickets for at least two years in case you need to refer back to a previous conversation.

Cookies and Tracking

We use cookies to keep you logged into ebobet, remember your language preference, and track which parts of the platform you use most often. These cookies help us understand how players use ebobet and where we can improve the experience—for example, during Liga 1 or Piala AFF tournaments, we analyse how many players access the sportsbook versus the slot games. You can disable cookies in your browser, but ebobet may not function properly if you do so. We do not use third-party tracking cookies for advertising or marketing purposes.

Legal and Regulatory Obligations

We retain certain data beyond normal business purposes because local law requires it. For example, we may keep transaction records and identity documents for six years to comply with anti-money-laundering (AML) regulations. If a regulator requests your data, we will comply with the request unless doing so would violate your privacy rights. We will not disclose your information to law enforcement unless we receive a valid legal order.

Your Rights and Our Commitments on ebobet

Your Data Rights

You have the right to access, update, or request deletion of your personal data. To exercise these rights, contact our support team during business hours (7 AM to 11 PM Jakarta time, seven days a week including holidays like Idul Fitri and Idul Adha). We will respond within four business days. Note that we may not be able to delete data if we are required to keep it for legal or financial compliance reasons—for example, transaction records related to past withdrawals.

Data Security

We encrypt all data in transit using TLS (Transport Layer Security) and store sensitive information in encrypted form at rest. Our servers are located in secure data centres with access controls, monitoring, and regular security audits. We limit staff access to your data to those employees who need it to run ebobet. However, no security system is perfect—if we discover a data breach, we will notify you promptly and explain what happened and what steps we are taking.

Data Retention and Deletion

We keep your account data as long as your account is active. If you close your account, we delete most personal data within 30 days, except data we must retain for legal or financial compliance (typically transaction records, which we keep for six years). Game records are retained indefinitely so we can investigate disputes that may arise later. If you request account deletion and we approve it, we will remove your email, identity documents, and personal preferences within 30 days.

International Data Transfers

Our servers and payment processors may be located outside Indonesia. When your data leaves Indonesia, it remains subject to this privacy policy and to encryption protections. We do not transfer your data to countries with weaker data-protection laws unless we have a contractual safeguard in place. If you have concerns about international transfers, please contact our support team to discuss your options.

Contact Us About Privacy

If you have questions about how we handle your data, believe we have misused your information, or want to request your data, contact our support team. We are available via live chat, email, and phone during business hours every day. We will investigate your concern and respond within four business days. If you are not satisfied with our response, you may contact the relevant data-protection regulator in your jurisdiction.

We believe transparency in how we handle your data builds trust. If our privacy practices are unclear, our support team is here to explain them.

This privacy policy is current as of the date shown at the bottom of the ebobet website. We may update this policy from time to time to reflect changes in how we collect or use data, or in response to changes in law. Material changes will be announced on ebobet and we will ask for your consent if required. Your continued use of ebobet after a policy update means you accept the new terms.